Computer Telephony Integration

Interactive Voice Response (IVR)

Prophecy IVR Platform Software

IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

The Voxeo Prophecy IVR Platform is a pure software, standards-based foundation for any IVR, VoIP, or other telephony application. The flexible and reliable platform has a proven track record of successful, real-world deployments by Voxeo and our customers since 1999. Prophecy is the only VoiceXML platform that passes 100% of the VoiceXML compliance tests. It is also 100% CCXML compliantivr

The Voxeo Prophecy IVR Platform seamlessly integrates with existing telephony and Web-based infrastructure, and supports traditional touch-tone IVR, speech recognition, CTI, call control and recording, conferencing, ISDN, SIP VoIP, and more.

How does the Prophecy IVR Platform compare to other solutions?

The Voxeo Prophecy IVR Platform includes many valuable features other platforms lack, including full W3C standards support, comprehensive CCXML call control, call conferencing and recording, and more. The following chart summarizes Voxeo's feature advantages over most other vendors:

  Voxeo
Prophecy
Platform
Other
VoiceXML
Platforms
Other
IVR
Platforms
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
CCXML 1.0 Call Control
Supports 100% of W3C IVR Standards
CallXML 2.0
Call Recording
Call Conferencing
Native VOIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
SYSLOG Logging
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support

 

In stark contrast to legacy IVR hardware, Prophecy is an open software and standards-based IVR solution that runs on readily available Wintel and Cisco equipment and leverages web development experience and platforms. The resulting solution delivers an IVR platform that is more valuable, offers rapid development and return on investment (ROI), and features a lower total cost of ownership (TCO) than the alternatives.

More Valuable

More Usable

Easy-to-use VoiceXML audio prompt playback, audio recording, touch-tone interaction, voice recognition, and text to speech capabilities deliver usability your customers will love... and our open software architecture makes it easy for you to address future requirements with technology upgrades.

More Versatile

Flexible CCXML call control delivers inbound call handling, outbound call delivery, intelligent call routing, comprehensive call conferencing, and call center integration features that leave other solutions miles behind. Plus, the Voxeo Prophecy IVR Platform supports the ability to digitally record all or a portion of all calls for third party verification (TPV) of FTC telesales requirements. Simply put, no one gives you more control over your calls than Voxeo.

More Reliable

Redundant software architecture and the maturity of having answered and placed hundreds of millions of calls removes all single points of failure and ensures your application will answer the call every time.

More Scalable

Distributed architecture - originally designed for large scale IVR outsourcing - delivers proven scalability from tens to thousands of ports.

More Standards

The present and future direction of the IVR industry is defined by a suite of IVR/Voice standards from the W3C, the same organization that created the highly successful standards that power the web. The Voxeo Prophecy IVR Platform is the first and only platform to support the entire suite of W3C Voice/IVR standards: VoiceXML for IVR control, CCXML for call control, SRGS for speech recognition control, and SSML for text to speech control. Prophecy supports over 15 other IT standards including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing, and SIP for both PSTN/PBX and VoIP telephony integration.

The Net Result 

The flexibility to handle applications of all sizes and scopes.