Over the years, Pan Cyber has acquired expertise in designing and implementing medium to large Contact Center solutions, IVR systems, CRM applications and CTI applications, for diverse business environments. Our impressive skill set and extensive knowledge base of multiple call center platforms and environments enable us to provide seamless integration across various systems. By combining strong project management capabilities with unsurpassed technical skills, we deliver solutions within the client's timeframe and budget.. We provide our solutions and services through best-of-breed products and technologies, by establishing strong relationships with our international renowned partners as we believe leading vendor technology is mandatory when designing, building, implementing, deploying and supporting world-class business solutions. We offer an entire solution development lifecycle including:

  • Business Requirement Study
  • Selection of best-of breed products & technology
  • Integrating and deploying solutions
  • Ongoing support

 

We believe Systems integration is much more than having great technologies

Customer service centers present many challenges for organizations today. They have become an integral part of an organization’s strategy for providing efficient, flexible, self service transactions and customers regardless of the type of media access. Effective customer relationship management requires consistent and timely exchange of information between all those involved in these processes. These requires different telephony systems and applications to be seamlessly integrated with the IT systems existing in the organization. By working together, these systems can help streamline existing processes and improve operational performance, allowing the business to become more flexible and providing a systems architecture that will ensure you are able to adapt quickly and embrace new opportunities.

Why Pan Cyber ?

As a leading contact center systems integrator, Pan Cyber has an extensive team of highly skilled software and system engineers, solution architects and project managers with vast knowledge and expertise. Our consultants work with you to identify your business challenges and recommend and deliver complex multi-vendor integrated systems and applications into your contact center seamlessly.

Our track record and significant experience in having delivered similar projects successfully in the last many years, makes it feasible and easy for us to undertake complex assignments.

Using clearly defined procedures and our practical system integration methodologies , we help companies achieve maximum results and value of their investments.

Our Implementation methodology


Project Kick-Off

  • Kick-Off Meeting
  • Review Solution Proposal
  • Capture Details for Statement of Work
  • Pre Project plan and detailed task level project schedule

 

Project Requirement Document

  • Detailed Statement of Work
  • GAP analysis
  • Agreement and Sign Off

 

Design

  • Detailed Solution design
  • Proto design for approval (optional)

 

Solution Implementation

  • Resource Assignment
  • Infrastructure Readiness & Approval
  • Third Party Application Integration (e.g., CRM)
  • Initial Configuration
  • System(s) Test for technical and functional specifications

 

Documentation

  • User manuals
  • Site Specific documentation

 

User Acceptance Test

  • Execute Test Plan as per the acceptance criteria
  • Document Results
  • Make corrections/changes

 

Training

  • System administrator training
  • User Training

 

Go Live

  • Project Closure Readiness
  • Trial Run
  • Project Closure and Transition to Ongoing support

 

 

 

 

 

 

Pan Cyber believes in offering best of both the worlds to customer advantage. Therefore, it has got a variety of models to take up project design and development assignments.

  • Onsite
  • Offsite
  • Offshore
Combination of two or more of the above

Onsite Projects

Keeping the senior knowledge consultants close to the customer, either at the customer site or close by at our office, gives a comfort of close interaction, taking care of the evolving ideas and clarity. It also provides active participation to increasing number of application architects, business drivers and account managers in the organization. The project life cycle is executed onsite under the direct supervision and management of the customer's Assignment Leaders.

  

Offsite Projects

The knowledge consultants of Pan Cyber operate through their offices providing customer interaction, specification and scope finalization, with the option of development being undertaken at any of our offices overseas or in India.

Offshore Projects

Our development center in Chennai- India provides a great advantage to the customer projects by offering vast competent and skilled resources at the state of the art software development center. The development center at Chennai has a 24 x 7 support facility with superior quality software engineering processes and methodologies. Rapid scaling of the project team size, skill mix and specific quality compliance are being currently offered to several customers.

 

Our unified development process, supported by our proven onsite-offshore development methodology, and our quality management system, shortens the application development timeframes providing significant business benefits to our customers.

Our expertise helps us incorporate the best of breed tools and techniques in the software development life cycle. These include Rational Rose, Oracle Developer etc.

We provide both end-to-end solutions (analysis to maintenance) and specific design/development services. This flexibility is supplemented by our vast expertise in design and development of n-tier client-server architecture across a wide variety of environments

Benefits From Pan Cyber Pan Cyber believes that the benefits derived in working as your IT Services partner are significant, and include the following:Software Development

Low risk approach derived from

  • Proven track record of delivering project services successfully.
  • Significant experience of working on Client Server and Internet Technologies.
  • Proven project management experience gained through working on a number of projects backed by state-of-the-art software development facilities at Chennai, India.
  • Willingness to establish practical procedures for escalation and problem management.

Assured Quality of Delivery

  • Defined approach methodology practicing SEI SW-CMM processes/guidelines and tool-set to support the project activities.
  • Clearly defined roles and responsibilities to achieve agreed project milestones and deliverables.
  • Use of tools wherever applicable and feasible to help ensure thoroughness, minimize risks and development time maintaining high quality levels.
 

Technology Partners

Verint              voxeo Logo             Sikom            update            nixxis            Sikom            gfi

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