nixxix Contact Suite
Nixxis Contact Suite is the last generation unified contact center software solution. It transforms your call center operations giving a single, unified platform for a full breadth of customer contact capabilities for inbound, outbound, voice portal, Internet contact, multichannel self-service and proactive contact capabilities and collaboration functionality. NCS will enhance business processes throughout your organisation by incorporating some of the industry smartest functionalities like profit based routing, multi-wave campaigns or team overflow. It combines with the latest feature-rich, high-availability, next-generation IP communication platforms and exclusive Amazon based cloud services enabling you to benefit from the highest possible flexibility in service allocation combined with industry leading profitability and productivity components.

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Sikom AgentOne ContactCenter Suite

Sikom AgentOne ContactCenter Suite

"The intelligent platform for calls, emails, fax messages and documents"

AgentOne® ContactCenter from Sikom enables your employees to make full use of the efficient Contact Center technology that so far has been available only to large contact centers. Thanks to its individually programmable interfaces, AgentOne® ContactCenter offers a maximum of efficiency. Based on the proven experience of Sikom Software GmbH, the application can be customized to fit your company's needs and allow your employees to completely leverage the potential of their customer communication.


Benefits

  • Efficient cross-channel communication

  • Independent of the telephone system

  • Flexible and scalable

Resources

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